Employee Experience Insights
Our insights, observations and thoughts on all things employee experience
The ’10-month itch’ – What a data set might be telling us about the GCC industry
There was an organisation that recently caught our eye - it was hiring, a lot, which is fairly normal in the Global Capability Centre (GCC) sector. At first glance, this signals growth. But a closer look suggests something else: many of these roles are likely...
Skills > Titles: Why the Future of Work Isn’t Your Job Description
For decades, organisations have hired and promoted people based on one core assumption: Job title = capability. But in today’s world of work, titles reveal almost nothing about what someone can actually do. The Shift Is Already Here AI is automating tasks faster than...
Job Redesign in the Age of AI: Why the Workforce Pyramid Is Flipping
For decades, most organisations have followed the same structure: a broad base of entry-level roles, a narrowing middle, and a small group of leaders at the top. But AI is quietly — and quickly — rewriting that design. And here's why... Entry-Level Roles Are...
When Everyone’s Talking AI and Jobs—Here’s What’s Really Happening
AI is no longer a specialist debate—it’s happening everywhere. Over the last three days alone, it’s a topic that has arisen with a CEO, a financial journalist, and even at a dinner party. Whether in boardrooms or living rooms, AI’s impact on jobs is front and...
Rain, Outages, and Resilience: Rethinking Business Continuity Through Employee Experience
“Work from home 100% works for me,” says the IT employee on night shift who can sync his hours with rest, or the working parent who’s able to greet their child after school. On the other side, a leader argues that productivity dips, communication suffers, deadlines...
The Changing Psychological Contract: What It Means for Employee Experience
The employer-employee relationship has fundamentally shifted in recent years. Technology, economic change, shifting demographics, and evolving values have all contributed to a new dynamic—one where employees have more choice and control over how and where they work....